SABMiller Learnerships

SABMiller Learnerships

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Contact Centre Learnership: Learning Modules to be covered: Time Management; Making and Receiving Calls; Negotiation Skills; Telesales; Debt Collection. The advert has minimum requirements listed.

Management reserves the right to use additional / relevant information as criteria for shortlisting.

Background checks and references form part of SAB’s application procedure.

Appointments will be made in line with SAB’s employment equity plan and talent requirements.

Preference will be given to incountry applicants.

No relocation support provided.

Local remuneration package applies.

Key Purpose Statement

To support the drive to increase brand equity, sales volumes, market share and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the companies products and services to meet customer requirements.

Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness and act as the link between customers and depot functions.

Competence Requirements

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– Persuasiveness and selling ability
– Ability to work in a team
– Willingness to work during weekends
– Customer focused attitude
– Good attendance record
– Ability to reason and problem solve
– Builds and maintains a professional working relationship with all customers (including internal customers) at all times.
– Displays customer empathy and understanding
– Organising and planning skills
– Ability to operate under pressure
– Self motivator and self starter
– Strong achievement orientation
– Punctual and good time-keeping
– Self-management practices understood and applied
– Matric certificate (mandatory)
– Candidates with disability will be considered first
– Computer literacy (MS Office)
– Contact centre and/or Sales work experience (advantageous)
– Sales and/or Marketing related qualification (advantageous)
– Good typing skills/ data capturing ability
– Administration skills
– Must be fluent in English and another language
– SAP CRM experience (advantageous)
– Candidate must be able to get to Randburg on a daily basis.

Learnership Responsibilities

– Attend all training scheduled
– Complete assignments and portfolio of evidence

Customer Feedback Responsibilities

– Accountable for keeping customers up to date and owning resolution of issues within the limits of the systems and tools provided

– Provide the customer with feedback when the query has been resolved and during the query resolution process if necessary

General Responsibilities

– Attempt to retain customers that indicate an intention to start using competitor brands; utilise escalation if necessary

– Responsible for educating the customer in the use of the company products and services to reduce propensity to call and to direct customers to self service where appropriate.

How To Apply?

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Apply online here.

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